GastroDDD Terms of Service

1. Service provider

GastroDDD services are provided by Łukasz Kowalski, osoba fizyczna prowadząca działalność nierejestrowaną, adres do korespondencji: ul. Chełmońskiego 8/112, 02-495 Warszawa, e-mail: lukaszwwakowalski88@gmail.com.

The service is primarily intended for restaurants and other food-related businesses.

2. Request and contract

• Submitting the form is a request for contact and service preparation. It does not automatically reserve an appointment or create a contract.
• A contract is concluded only after the date, scope of work and final price have been individually agreed with the customer.
• Prices displayed in the form are estimates. Additional paid work requires prior agreement.

3. Scope and safety

• The agreed service may include inspection, pest identification, treatment, monitoring devices, and hygiene or proofing recommendations.
• Methods depend on the identified species, level of activity, site conditions, food safety and the authorised label of each product.
• The provider may refuse any method that would breach the law, a product label or safety rules.

4. Customer duties

• Provide accurate information about the problem, premises and known hazards.
• Provide access to agreed areas and follow preparation and post-treatment instructions.
• Disclose food, people, children, animals, allergies and other circumstances relevant to safety.

5. Appointment, price, deposit and payment

• Appointments require provider confirmation. If a deposit is required, the slot remains provisionally held until it is received.
• The final price and deposit amount are shown before payment. The deposit is credited towards the service price.
• If the contract is performed, the deposit reduces the remaining balance. If the contract is not performed, Article 394 of the Polish Civil Code applies: the entitled party may retain the deposit or claim twice its amount; it is returned where the contract is dissolved or non-performance is attributable to neither party.
• The remaining balance is due after the service in the agreed form. Sales documents are issued in accordance with applicable law.

6. Results

Results also depend on hygiene, the technical condition of the premises, access to food and water, migration from neighbouring areas and implementation of recommendations. If the pest life cycle or infestation requires further visits, this will be explained before additional work is ordered.

7. Complaints

Send service-related concerns to lukaszwwakowalski88@gmail.com, including the request number, a description and, where useful, photographs. A response will be provided within 14 days.

8. Data and photographs

Data and photographs are used to handle the request and provide the service. See the Privacy Policy. Do not upload images of people or unrelated personal information.

9. Final provisions

Polish law applies. Mandatory consumer rights, where applicable, are not restricted. Translations are provided for convenience; the Polish version prevails in case of inconsistency.